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Map & Directions

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Answers to common questions.

Get in Touch

If you would like to find out more about how we can help you, please give us a call or drop us an email.

Contact us by Email

Write us an email and we will be back to you as soon as possible



Contact us by Phone

Available from 9am to 8pm (GMT +1)

(+34) 640 016 986

Booked your stay with us this season.

FAQ - Frequently Asked Questions

We’ve compiled a list of answers to the most common questions we receive.

What happens in case of late arrival?

We ensure a permanent check-in service. If you arrive after 21:30 you will be asked a 30€ extra charge, after 23:00 the extra charge will be of 50€.


How much do I have to pay to book an apartment?

The requesting  pre-payment in order to secure the booking is around 20%. Therefore the 80% of the payment is made on arrival, by cash.


Prices includes VAT?

Yes, prices includes VAT.


Are there bed linen and towels provided in the apartment?

Yes of course. We provide fresh towels and bed linen for all the guests in the apartment.


What is your cancellation policy?

– Cancellation is free up notify 15 days before arrival date

We require 14 days cancellation notice prior to your scheduled arrival, otherwise we will charge you cancellation fee as below.

– 20% de of total amount up to 14 days before arrival date

– 100% of your total amount will be charged if you do not notify us about your cancellation or any changes on your scheduled arrival or No show.


What is the security deposit I have to pay up on arrival?

On arrival you will also be asked for 200 EUR to cover any possible damage made during your stay, and beyond the normal usage. This amount will be fully refunded on departure. In most cases this deposit has been refunded.


How do we get the keys? How do we check-in?

Generally the keys will be given to you directly in the apartment during the check-in. Someone will be there to greet you, collect the pending amount and show you around the apartment. It is important to send us the details of your arrival to Barcelona.


At what time do we have to leave the apartment?

Normal check-out time: 11:00, but again, we will try to accommodate to the needs of the client.


What is the minimum stay?

2 nights, for other lengths of stay please contact us.